Refund Policy

We do not accept return. However, customers may be eligible for a refund if they can provide a receipt or proof of purchase such as an order number, and their order was not delivered according to carrier tracking information.

Refunds (if applicable)

If a product arrives scratched or damaged, customers may be eligible for a replacement, and they must provide photo proof within 36 hours of delivery. Additionally, if a product does not adhere well to a case or phone, customers may also be eligible for a replacement product.
If you having trouble on tapping it to a compatible phone, you can contact our support team at Support@dj.cards  for assistance. Most issues can be resolved with some helpful tips provided by our  team. If you still experiencing issues after contacting support you will get replacement product.

It's important to note that if you request a refund, and our team cannot confirm the potential defect, you may not be eligible for a refund on your order. Once approved for a refund, we will send you email notifying for your purchase has been refunded. The refund will then be processed, and a credit will automatically be applied to their original method of payment within 2-6 Working days.

Warranty

If your Product is damaged or loses its adhesive within the first 30 days of your order being marked as delivered, you are eligible for a free placement. If your Product becomes damaged after 30 days of your order being marked as delivered, you may be eligible for a replacement/discount code. Please speak to a customer service representative at Support@dj.cards to determine your eligibility. If your Product loses its adhesive between 31 and 90 days of your order being marked as delivered, you are eligible for a 100% off code to purchase a replacement. Between 90 days and 6 months of your order being marked as delivered, you are eligible to receive a 70% off code to purchase a replacement. Between 6 months and 1 year, you are eligible for 50% off a new order.

Sale items

Only regular priced items may be refunded (if applicable), unfortunately sale items cannot be refunded.

Exchanges

We do not accept exchanges.

Shipping

We do not accept returns, so no shipping info is required.

Late or missing refunds (if applicable)

If you have not received a refund yet, kindly check your bank account/Credit Card first, It may take some time before your refund is officially posted.There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at Support@dj.cards.

Contact us

For more information about our privacy policies, if you have questions, or if you would like to make a complaint, please contact us by email at support@dj.cards.